Frequently Asked Question

Contacting Y&J

Direct all enquiries to enquiries@yandj.com.sg OR give us a call at +65 6336 7069

 

Registration and online account?

You don’t need an account to shop with us. But if you do, it will only take you a minute and once it is set up, you will be able to:

 

How to shop Y&J Online?

1.       Start your shopping search by selecting any product category links: ‘TOPS’, ‘BOTTOMS’, ‘DRESSES’. Check out our latest products by clicking the ‘NEW IN’ category, or our self-designed, self-manufactured, and self-labeled products by clicking ‘BY Y&J’ category.

2.       If you have a specific item in mind or are unsure where to start, simply enter a key word or item name in the search box at the top right hand corner on the homepage.

3.       Once you have found the item(s) you want to purchase, select your size and the quantity you want. Next, click on the ‘ADD TO BAG/CART’ button.

4.       You may wish to continue shopping until you are ready to complete your purchase, or review the selected item(s) in your shopping bag by clicking on the ‘CHECKOUT’ button.

5.       Once you are happy with the selected item(s) in your shopping bag, click ‘CONTINUE TO CHECKOUT’ to complete your order. If not, you may wish to continue shopping or click on the ‘REMOVE THIS ITEM’ button to remove selected item(s) from your shopping bag basket.

 

Where are Y&J products from?

Y&J main products are the unisex t-shirts, which are mainly self-designed/ manufactured/ labeled by our own manufacturing factory. Besides, we do source for fashion apparels internationally from our own network of suppliers.

 

Why do the colors of the products differ from the photos shown?

 

Operating hours for online store?

 

Payments methods?

All Y&J products are priced in Singapore Dollars (SGD) and to be paid in SGD as well.

Y&J accepts DBS OR UOB bank transfer only

For all bank transfer transaction, payments have to be made within 48-Hours upon invoice receive else we reserve the rights to void the invoice.

For i-bank transaction, please be reminded to include your i-bank name and reference no. for payment verification to sales@yandj.com.sg.  

For ATM transferees, please be reminded to attach a clear snapshot of your transaction receipt for payment verification to sales@yandj.com.sg.  

We will not be able to process your order or do refunds without a clear snapshot of the receipt.

A printed copy of invoice is also provided for mailed parcels.

 

Postage rate charges?

Y&J is a local retail company currently focusing on local consumers.

 

Do you have a physical store?

JCube Shopping Centre

2 Jurong East Central 1, Singapore 609731

#01-01, #02-05, #02-35 

Bugis Street

3 New Bugis Street, Singapore 188867

#02-08, #02-28, #03-20, #03-38, #03-59, #03-84

 

Do you allow self-collection?

We will require your confirmation email prior to self-collection to ensure that your parcel is already packed and ready for collection.

Kindly note that we will only store the parcels for a maximum period of 2 months, all overdue parcels will be dispose.